COVID-19

Our Safe Workshop Practice Charter

• We try to minimise contact with customers and suppliers.
  • The workshop is closed to visitors and all work is carried out by appointment only.
  • Initial customer contact is by telephone, email or social media messaging only.
  • Drop-off and pick-up times will be staggered to ensure there is only one customer present at the workshop at any time.
  • We are not providing a while-you-wait service and there will be no waiting at or in the vicinity of the workshop.
• We keep customers safe by using new disposable seat covers, floor mats and gloves for every job.
• We will turn off vehicle Air Con/Climate Control to avoid spreading germs.
• We wipe down all vehicle contact points as we work with Smartsan-V (passes BS EN1276:1997 & BS EN 1650:1998 disinfection standards), a non-staining broad spectrum sanitiser that is effective against a wide range of pathogenic virus, bacteria, yeast and fungi. A sanitation checklist will be left in all vehicles after the final treatment.
• Items in the workshop which come into contact with customers such as the card machine will be sanitised after each use with Smartsan-V.
• Our workshop follows all current government social distancing guidelines.
  • New signage and barriers have been installed at the workshop complying with the government’s latest ‘COVID-19 Secure‘ guidelines.
  • A clear plastic cough/sneeze guard is now installed at the reception counter.
  • Alcohol-based hand sanitiser gel (≥70% alcohol content, passes BS EN 1276 & BS EN 1500 disinfection standards) is available on the reception counter. I would ask all visitors to use it on arrival at reception and before they leave.
• We respect high risk customers by maintaining an external drop-off and collection point.
  • When necessary and for high-risk customers we will increase our level of personal protective equipment (PPE) to include a 3M FFP3 respirator and disposable nitrile examination gloves.
• We will offer you value-added services; e.g. Air Con disinfection, cabin filter replacement (HEPA) etc. for your added protection.
• To keep your vehicle legally roadworthy we will carry out a free visual safety check of the following:
  • Brake Discs
  • Brake Pads
  • Horn
  • Lights
  • Wipers & Washers
  • Tyres
  • MOT Due Date
• We will notify you of any defects found during this check.
• We will ensure all contact points and keys are wiped down before collection.