Holiday Dates – September & October 2022

The workshop will close at 6.00pm on Wednesday 28th September and will reopen at 8.30am on Tuesday 4th October 2022 while Debbie and I spend a few days in London.

The workshop will also close on Monday 19th September as a mark of respect to Queen Elizabeth II and so we can watch the state funeral.

The week commencing Monday 19th September is already fully booked as are the three working days for week commencing Monday 26th September.

I have reserved half day slots on Tuesday 27th and Wednesday 28th for regular customers with service/MOT work pending and emergencies. If necessary I will open the workshop on Saturday 24th September and extend the daily working hours past 6.00pm to deal with unexpected problems.

Availability is good at the moment after Tuesday 4th October so I’ll be looking at booking in routine work like servicing after this date.

Please ensure you have the correct contact details for the workshop.

Voice calls: 01482 521201
SMS/Text: 07400 171201
WhatsApp: +441482521201 & +447400171201
Facebook: facebook.com/JonathanFryAutomotiveLtd

Please avoid using my personal Facebook account for work related messages. I have notifications turned off and will not see your message!

Christmas & New Year Opening Times 2021

The workshop will remain open and operate normally until 5.30pm on Friday 17th December.

I will be operating an on-demand service for regular customers only after Friday 17th December. If there are bookings the workshop will be open and if not I’ll stay at home. The workshop will then close for the New Year and fully reopen on Tuesday 4th January 2022. Please see the table below for detailed opening times.

The MOT Station has informed me that their last working day for MOTs this year is Tuesday 21st December. They may provide an on-demand service between Christmas and New Year.

Monday 20th DecemberOpen on Demand
Tuesday 21st DecemberOpen on Demand
Wednesday 22nd DecemberOpen on Demand
Thursday 23rd DecemberOpen on Demand
Friday 24th DecemberClosed
Monday 27th DecemberClosed
Tuesday 28th DecemberClosed
Wednesday 29th DecemberOpen on Demand
Thursday 30th DecemberOpen on Demand
Friday 31st DecemberClosed
Monday 3rd JanuaryClosed
Tuesday 4th JanuaryOpen as Usual

I’d like to wish all of my customers and very happy Christmas and peaceful New Year.

September 2021 Holiday Dates

I’m heading up to Scotland camping for the first two weeks of September. The workshop will therefore close at lunchtime on Friday 3rd September and will reopen at 9.00am on Monday 20th September.

I already have booked in 90% of the vehicles which my job system shows to have expiring MOTs between now and September 20th. If you’re aware of anything your vehicle may need doing before I get back then please get in touch as soon as possible so I can confirm a date for you.

Changes to MOT rules regarding headlamp conversions

Section 4.1.4 of the current MOT inspection manuals for both motorcycles and cars and passenger vehicles states ‘Existing halogen headlamp units should not be converted to be used with high intensity discharge (HID) or light emitting diode (LED) bulbs. If such a conversion has been done, you must fail the headlamp.’

Class 3, 4, 5 and 7 vehicles
For class 3, 4, 5 and 7 vehicles, the defect ‘Light source and lamp not compatible’ only applies to vehicles first used on or after 1 April 1986.

Should a vehicle be presented for an MOT test with conversions before 1 April 1986 they must not be failed with immediate effect.

Vehicles presented with converted halogen headlamp units first used on or after 1 April 1986 will continue to be failed.

Headlamps must comply with all other requirements of the test and headlamp aim.

Source: MOT special notice 01-21: headlamp conversions – GOV.UK

New Mobile Phone Number

I will not be renewing the workshop mobile phone contract when it falls due at the beginning of March 2021 and its associated number (ending 322270) will no longer be available. A new number has been acquired with full details below.

The WhatsApp account associated with this number will also be deleted. The WhatsApp business account (441482521201) is not affected and will remain in use.

The Background

  1. The mobile signal in the workshop is weak at best and frequently nonexistent. As many of you who have called me on the mobile will know, it’s just about impossible to have a legible conversation on it when I’m at work.
  2. The mobile number has been shared, often without my knowledge to people who I’d rather didn’t have it. The result is the mobile had become a 24 hour a day, 7 day a week torture device. I now have two mobile phones, one for work and a personal one so I can leave the work one at home on my days off. I’d like to return to owning just one mobile phone!
  3. The mobile phone contract and phone insurance are an unnecessary additional expense for the business.

The Solution

Over the New Year weekend I installed the 3CX business phone system at the workshop. It’s fully operational and tested and if you’ve called the workshop on the landline number or I’ve called you in the last week or so then the call was routed through the new phone system.

3CX is a bit OTT, designed to operate in multi-site corporate environments and large call centres. The NHS use 3CX as do companies like Pepsi, Best Western Hotels, Holiday Inn and Air France. If they can deploy it then so can I (and I have!).

3CX can handle voice calls, visual voicemail, faxes and SMS text messages. It also integrates with my job management system providing click-to-call functionality for customer and supplier phone numbers. There’s also a mobile phone app so I can call and text customers when I need to such as when collecting cars from their workplaces without revealing my mobile phone number.

SMS Text Messages

Most relevant though is its ability to handle incoming and outgoing SMS text messages. To accomplish this I have secured a new mobile phone number and linked it with 3CX.

  • Voice calls to the new number are routed to the workshop desk phones (rather than a mobile phone) during normal business hours and to voicemail outside of normal hours and also if I don’t answer the call within 20 seconds.
  • SMS messages are routed to the 3CX web client on my desktop computer in the workshop and are replied to from there (rather than a mobile phone).
As calls and texts to the new number are now routed to the workshop I will no longer be able to see them and respond outside of normal business hours. Any calls and texts received outside of normal hours will be replied to when I'm next at the workshop.

The Only Two Numbers You Need

  • Workshop Main Number: 01482 521201 (Voice calls only)
  • Workshop Mobile Number: 07400 171201 (Voice calls and SMS text messages)

The outgoing caller ID for all calls made from the workshop and from the 3CX app on my mobile phone is 01482521201.

Other Ways To Get In Touch

There’s plenty of other ways to get in touch such as email, Facebook Messenger and WhatsApp. Visit the Contact Jonathan page for further details.

Common Sense, Please

I work alone and without staff. My priority is the repair of the vehicles at the workshop. I cannot repair vehicles and answer the phone at the same time.

  • Please phone or text once. Once is enough. I can see you’ve called. I will reply to calls and messages in the order they are received and when I have time to do so.
  • Please respect the business hours. They are 9.00am to 5.30pm Monday to Friday. I am not available outside of these hours.
  • Business related messages sent through my personal social media accounts will be ignored. To contact the business please use the business contact methods.
  • I do not provide updates or running commentaries on ongoing jobs. I will provide updates if there’s a significant change in the job’s status and I have time to do so.

COVID-19 Update 05-01-2021

Firstly I’d like to wish all of my customers a Happy New Year.

The workshop reopened on Monday 4th January after the Christmas break. Following on from the government’s announcement yesterday the workshop will remain open when there is work in the diary but will close and I will stay at home if there are no bookings. I can still be reached when at home using the contact methods listed on the contact page of this web site.

Workshop Mobile Telephone Update

I have decided not to renew the contract for the workshop mobile phone when it expires in March. As many of you will have noticed it’s next to useless for making or receiving calls in the workshop due to the low quality signal and is an expensive text messaging device.

Instead I have reserved a new mobile phone number. Calls to this number will be routed via our 3CX phone system to the workshop telephones and text messages will be routed to 3CX’s inbuilt chat and messaging system. Calls and texts will be replied to from the workshop during normal working hours.

I will release the new number and phase out the use of the mobile phone in the next few weeks once internal testing has been completed.

All customers will be notified before the mobile phone contract expires.

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Revised December Opening Times

I recently published the workshop’s opening times and expected availability for the Christmas and New Year holidays. These dates took into account a holiday abroad in December which we booked six months ago. This holiday was cancelled at the last minute and has been rescheduled by our tour operator for the second half of December.

Revised workshop opening times (subject to change):

  • Tuesday 8th December to Wednesday 16th December – OPEN BUT FULLY BOOKED
  • Thursday 17th December to Friday 1st January – CLOSED
    • Emergency cover may be available between Tuesday 29th December and Thursday 31st December. Please contact Jonathan and leave a message.
  • Monday 4th January – OPEN WITH AVAILABILITY

I will be prioritising work in the following order to ensure my customers remain on the road over Christmas and the New Year:

  1. Vehicles with expiring or expired MOT tests.
  2. Vehicles with drivability and/or roadworthiness concerns.
  3. Vehicles with bookings already on the system which have been postponed due to the current government guidelines.
  4. Periodic maintenance where there is a manufacturer published job time.

I will be at the workshop all day on Monday 4th January 2021 with my priority being with contacting customers to book in any outstanding jobs.

If you need to get in touch please use the contact form on the company web site or the various company social media messaging platforms such as Facebook, Twitter or WhatsApp. For general enquires you can also email us at help@frysgarage.com.

I’d like to wish all of my customers a very happy Christmas and New Year.

The workshop will reopen on Monday 4th January 2021.

Please visit the Contact Jonathan page to get in touch.